Registro de trâmite e fluxo informacional: O uso efetivo do “Protocolo Web” na segurança da informação na CBTU - João Pessoa

Abstract

The information management, combined with technological tools, plays a key role in maintaining safety as a source of considerable economic value. CBTU, using one of the IT tools, called "Protocolo Web", aims to implement the standardization of production control and document processing as a way to foster the company's policy of records management. Using the methodology of scientific investigation of intervention research, we came to the perception that in recent years, there have been investments and efforts in resources acquisition and a considerable application of the use of technological tools, in order to present a change in the routines of issuing and receiving documents. One of the observed results is the fact of proving greater security in the formal communication through the possibility of verifying the flows and procedures of documents and information.