Resistência à inovação em organizações públicas: uma análise à luz da difusão da inovação e das rotinas institucionalizadas

Abstract

This study aims to analyze the factors that contribute to resistance to the adoption of new technologies within the Paraíba State Company for Research, Rural Extension, and Land Regularization (EMPAER), an organization that provides technical assistance, land regularization, and research services throughout the state of Paraíba. It seeks to understand the challenges involved in the process of institutional modernization. The research is characterized as descriptive, with a quantitative approach, conducted through a data collection survey using a structured questionnaire applied to the institution’s employees. The theoretical framework is based on discussions of technological innovation, resistance to change, and the diffusion of innovation, drawing on authors such as Rogers (2003) and Lewin (1951), as well as reflections on modernization in the public sector. The results indicate that, although participants recognize the relevance of new technologies for improving work performance and service delivery, there are still significant barriers related to insufficient training, difficulties in adaptation, structural limitations, and the persistence of traditionally bureaucratic organizational practices. It was also observed that the acceptance of technological innovations is directly associated with the institutional support provided to employees during the change process. It is concluded that the effectiveness of technological modernization in EMPAER depends not only on the implementation of tools and systems, but also on continuous training, support, and encouragement for adaptation, fostering an organizational culture that is more open to innovation.