Gestão da informação em uma organização do terceiro setor: um estudo de caso no Vale do Mamanguape – PB

Abstract

This study addresses information management in a third-sector organization located in the Mamanguape Valley, with the aim of analyzing how informational processes are developed and their influence on the organization of institutional activities and decision-making. It is a case study with a qualitative approach, conducted through semi-structured interviews with the institution’s management team, with data analyzed using the content analysis technique. The results indicate that information plays a relevant role in the organizational context, contributing to the identification of the demands of the served population, as well as to the planning and execution of institutional actions. However, limitations are observed regarding the systematization of records and the use of technological tools, which restricts the potential 3 for organization and strategic use of information. It is also noted that existing informational practices are still only partially structured. It is concluded that improving information management, through the adoption of more structured systems and better organization of records, is essential to strengthen informational processes, enhance support for decision-making, and contribute to institutional development.