Contribuições da tecnologia da informação para o processo de gestão organizacional: uso de recursos de controle financeiro impactantes no percentual de inadimplência

Abstract

In a competitive and globalized world, the search for excellence in business management is fundamental to the survival of organizations. For this, the search for new knowledge and market trends is fundamental on the part of business managers, especially in family businesses. In this sense, information technology stands out among the new management tools that seek greater control over the ratio of revenues and expenses, thus avoiding financial problems in business. Thus, this work has as main objective to highlight contributions of information technology for the organizational management process, proposing the use of financial control resources aimed at minimizing the percentage of default, a company in the educational sector located in the

Municipality of Cabedelo, in the greater João Pessoa-PB. The research has an exploratory- descriptive character, using the method of action research within the investigated environment,

proposed by the literature search technique proposed for this theme, as well as direct observations to better diagnose the current situation, being carried out in an organized way and within the standards of the objectives defined in this work. After analysis and interpretation, the study proposed to reorganize the work process, seeking greater financial control with regard to minimizing the percentage of default, through the use in its entirety of the information system already available in the company, that is, the tools it offers to efficiently manage accounts receivable and payable, maintaining a profitable financial balance for the business. For this to actually happen, it is important a better qualification, through courses and training, of the school management itself and the employees of the administrative-financial sector, so that they can better manage the organizational functioning. Thus, the results demonstrated the benefits that the correct use of information technologies can bring to the internal environment of the organization, with the due practicality that it provides for its users and customers.