Otimização de estratégias: a importância da Gestão BPM na eficácia dos processos de uma organização

Abstract

Business process management allows greater visibility and control over the performance of business processes and public interest, which facilitates more assertive and data-based decision making. BPM involves a continuous cycle and has an essential strategic approach for the continuous improvement of operations within organizations. Thus, the preliminary objective of this article is to describe the importance of Business Process Management (BPM) for improving organizational efficiency, highlighting its contribution to process optimization, strategic alignment and increased competitiveness in the market. Already as a research method, it was launched hand bibliographic review adopted for this study on the importance of Business Process Management (BPM), followed a systematic and structured approach, with the objective of bringing together, analyze and synthesize the existing scientific and theoretical evidence. With the application of BPM, LogiTrans reduced average delivery time by 25% and decreased errors in the shipping process by 40%. There was also a significant increase in customer satisfaction. The company achieved greater efficiency and operational control.