Secretariado executivo e processos administrativos: apoio profissional a decisões comportamentais e emocionais

Abstract

Over the past few decades, Executive Secretarial Practice has reconfigured its scope of action, shifting from predominantly operational functions to a strategic advisory role. This repositioning aligns with the recognition in contemporary organizational theory that management decisions incorporate behavioral and emotional variables that cannot be captured solely by quantitative indicators. This article analyzes how graduates of the Bilingual Executive Secretarial Program at UFPB, Campus IV, interpret and operationalize their role in supporting organizational decision-making processes that involve such variables. Adopting a qualitative, exploratory-descriptive approach, the study utilized qualitative electronic questionnaires administered to 12 participants, with the collected data analyzed using Bardin's (2011) content analysis technique. The findings indicate that executive secretaries act as strategic links and "sensors" of the emotional climate, mobilizing socio-emotional competencies to humanize decisions within strict ethical boundaries, even though their performance often constitutes a dimension of invisible work.