Atuação do profissional de secretariado na educação pública: um estudo de caso em uma escola de ensino fundamental no município de Baía da Traição, Paraíba

Abstract

The purpose of this study is to analyze the role of secretarial professionals in public education through a case study conducted at a municipal elementary school located in the municipality of Baía da Traição, Paraíba. The discussion is based on the contributions of Neiva and D’Elia (2009), who view school secretaries as information managers, advisors, and facilitators of organizational processes, and on Simão (2008), who highlights the school secretary as an active agent in educational management, responsible for the planning, organization, coordination, and integration of administrative processes. This is a qualitative study of an exploratory and descriptive nature, conducted through bibliographic and documentary research and the administration of a questionnaire to a professional working in a school administrative office. The results showed that administrative staff play an essential role in the school’s administrative organization, contributing to document management, serving the school community, facilitating communication among the institution’s various segments, and supporting the activities of the administrative team. Challenges were also identified, including insufficient material resources, a lack of adequate space for the administrative office, excessive workloads, and the need for greater professional recognition. It is concluded that the work of secretarial professionals is indispensable for the efficiency of administrative processes and for strengthening school management, corroborating the theoretical framework adopted regarding their strategic role in educational institutions.