Mapeamento sistemático sobre qualidade de software: uma análise da adequação funcional

Abstract

The ISO 25010 software quality model consists of several characteristics, among them, a functional adequacy that demonstrates the degree to which the product's functions follow as user requirements in a specific context. Seeking to bring information that leads to the adoption of good practices in the functional adequacy assessment process, this work sought the processes, stakeholders, tools and tools that support the type of assessment and which have been reported in the literature. Through systematic mapping, 09 articles expelled 3 evaluation processes, involving 2 categories of stakeholders (experts and users), in addition to 3 metrics used as quality indicators, analyzed with the help of SurveyMonkey and Excel. It was possible to observe that the functional adequacy assessment processes can be revised in order to ensure that all are associated sub-characteristics and are met.