Mapeamento de processo: o caso da cadeia de abastecimento de uma empresa de atacado em vestuário

Abstract

Based on the large percentage of the cost to purchase goods, the indirect costs added to the final value of the products and the complexity of the activities and processes carried out from the planning and forecasting of purchases to the availability of the products for sale, stands out the Importance of organizations understanding the functioning of their supply chain. Mapping the procedures is an important step in the standardization, control and improvement of processes. Therefore, this work had the objective of describing the process mapping of the supply chain of the company Veste Bem Modas no Atacado, of the branch wholesale of articles of clothing and accessories. The research was carried out in a sector organization of wholesale clothing and accessories trade, a microenterprise with a family structure, which was open to acquire knowledge and new management tools. It was adopted a qualitative approach, the work had the data collection through two interviews with the general manager of the organization studied, which played a large part of the activities of the supply chain, the data collected were used for the mapping process of the chain Which was reviewed and approved by the responsible manager. In the analysis of the data, the results showed that the process mapping provided a holistic view through the illustration of the process, registering where the process begins and ends, as well as grouping information that will help the organization in the decision making process of the organization, allowing A better analysis of situations in times of conflict.