Proposta de análise do processo de compras no Centro de Ciências Aplicadas e Educação da UFPB

Abstract

The institutions are composed several business processes, so a good alternative to achieve the desired level of efficiency is the business process management. This paper presents a proposal for optimization of the purchasing process at the Centro de Ciências Aplicadas e Educação of the UFPB, with the objective of identifying possible improvements so that the process is executed quickly and efficiently. For this, BPM concepts are applied focusing on the phases of analysis of the current process and design of the proposed process with the included improvements. The elimination of activities that cause bottlenecks, creation of a new sector and removal of handoffs in the process were proposed. These changes have resulted in a reduction in the number of activities and areas of the process causing greater agility in their execution. It is expected that the new proposal of the purchasing process, this very important service offered by the academic center, will be satisfactory for its implementation, management and continuous improvement.