Utilização de Business Process Management na melhoria da modelagem de um serviço de coordenação de curso

Abstract

The course coordinations of the Federal University of Paraiba play a very important and essential role for the academic community. Given this, they have in their internal scope various processes and activities that help students in general. This work has as priority the analysis of a service done in the Coordination of the Course of Bilingual Executive Secretariat UFPB campus IV Mamanguape - PB. We highlight the process of dispensing and taking advantage of flexible content (Memorial), in order to improve its performance and remedy some problems encountered and experienced by the Secretariat coordination. For this, fundamentals and concepts of business process management were used in the analysis of the current process (AS IS), analyzing, designing and proposing improvements (TO BE). Some changes have been proposed in the process, making it more efficient and effective. It is hoped that the process will be of great value for the coordination, aiming at the optimization and management of the process in question.