Ações de gerenciamento da informação na Coordenação de Controle Interno da UFPB

Abstract

The current model of management in public organizations aims at the achievement of efficiency, effectiveness and quality of services in accordance with the legislation applied to the public sector and respect for society. Therefore, the use of resources must be properly managed and monitored by external and internal control units that need qualified information in order to play its role in an adequate way. Models of information management present proposals for a better use of this resource in the organizational context. Within this context, the research aimed at analyzing how the overall management information occurs in the Internal Control Coordination (JRC) of the Federal University of Paraíba (UFPB), in view of the management information model proposed by Choo (2006). The literature review focuses on information science, on management information and on control in the federal public administration activities. The research is mainly qualitative and exploratory, descriptive, and with field study. The subjects of this research were six ICC technicians who took part in the interview, conducted through focus group technique in two sessions. Data were organized and handled with the support of NVivo software and analysis of results was made by content analysis. The results showed that there is a need for information about law in the area and that the acquisition of information takes place through search for legislation as well as information systems and corporate peers. It was also found that the organization and storage of information lacks a more adequate physical and virtual custody; products and information services could be more effective if there was a better technological support, also, the information distribution occurs through formal and informal channels, that the use of information by users of the ICC is partial , since the assignments and recommendations audit are not always implemented , and finally , we found that adaptive behavior occurs mainly in informal settings. Researchers recognize the need for improvement in information management in CCI, with the use of new information technologies, standardization of procedures and greater monitoring of the audited units in order to improve the information flow and contribute to organizational effectiveness.