Metodologia de implantação do sistema de gestão da qualidade NBR ISO 9001:2000 em instituições públicas de PD&I

Abstract

This work has as general goal to propose a methodology to implant a quality management system aiming a quality certification, according to NBR ISO 9001:2000, used on a public institution of PD&I. Records and analyzes potentialities and limitations in the implantation, emphasizing the forces that interact on this process and approaching the changes and impacts. It s specific objectives propitiated the knowledge of the actions and reactions associated with the process of implantation of the system, diagnosticate structural, functional, operational and strategic issues, review the process and relate the actions promoted to establish the confidence of collaborators at work and propose a methodology for deploying the system. Supported by a bibliographic search that sustained the exploration of he theme, configures itself as a case study. Conclusions and recommendations highlight the recognition of the importance of the quality management system to the institution, as an alternative for its strategic goals and an opportunity of growth and professional achievement to collaborators.