Gestão por processos: mapeando procedimentos e aprendizagem organizacional na Faculdade Independente do Nordeste - FAINOR

Abstract

In the last 20 years, organizations have recognized the importance of learning as a vital element for insertion in a globalized and competitive world, for the continued development to put in a prominent position and leadership, with the ability to match the need yet unmanifested users or customers, ie, what they really value, but have not experienced or thought to ask. To achieve satisfactory levels of competitiveness, they need constant renewal, which happens by upgrading skills. It is observed currently an intense use of the process concept in the modernization of companies, seeking streamline their functioning. The application process system is connected to the learner organization culture, since this involves learning management model. Considering the importance of short processes for institutions, this study was aimed at analyzing the flows of academic binding process of FAINOR students, through courses General Secretariat, taking as base parameters of a learning organization. Therefore, she was elected as a form of research qualitative, exploratory, descriptive and documentary research and the procedure of observing the flow of processes effected in the Secretary of courses and analysis of documents. The hypothesis developed for this work is that the actions for process flows in FAINOR favor learning and the management of organizational knowledge. The survey revealed that the Courses General Secretariat (GSC) of FAINOR not use management by processes effectively. Manage the processes in the organization helps reduce costs and cycle times, improved overall quality of the organization and, especially, improve customer service, increasing their satisfaction and employee organizations increasing their competitiveness.