Síndrome de Burnout e jovens trabalhadores: Um estudo em Recife – PE

Abstract

This research carried out an analysis of the burnout syndrome dimensions referring to the Maslach model (2003), and based on the reality of young workers who carry out vocational training courses in the city of Recife / PE. The objective of the research is to analyze how the dimensions of the burnout syndrome discussed by the Maslach model (2003) are established in the context of young workers. Under the aspect of methodology, the study is characterized as exploratory and descriptive because its goal is related to the description of characteristics of a predetermined population. The study consists of a field survey using a uni and bivariate descriptive statistical analyzes to evaluate responses obtained through the Maslach Burnout Inventory (MBI). Moreover, the study explores the content analysis method to discuss data obtained through interviews with questions based on the original questionnaire of Maslach (2003), which was previously mentioned. Regarding the results obtained from the Maslach questionnaire (MBI), gender differences in the emotional exhaustion component were found, as well as differences in the professional achievement component on schooling among young adult‟s mothers. The analysis results of recorded interviews indicated that the dimension of professional achievement is compromised at a moderate level, the dimension of depersonalization is not compromised, and emotional exhaustion is present in the work routine of young people. Thus, although the burnout syndrome itself has not been found, risky and propensity-to-syndrome behaviors experienced by young people are notable. Still, the present research did not identify similar results with current and more accessible studies on the themes, which is positive for the development of new research on the subject in order to identify specific characteristics of the study population. The results may indicate the need for intervention in the company, in order to allow greater enrichment of the activities developed by young workers, as well as to avoid the emergence of situations that may lead to suffering at work.