Um estudo sobre práticas de inovação pública na Superintendência de Tecnologia da Informação (STI) da Universidade Federal da Paraíba

Abstract

The main goal of this paper lies on analysing the practices in innovation of the Information Technology Superintendency (ITS) from the Federal University of Paraíba. For this purpose, a descriptive study with a qualitative approach was carried out, besides a case study from the application of a questionary adapted from the Australian Public Sector Innovation Indicators Project – APS II. The intention of applying this questionnaire was to get some answers on products, services and processes innovation, policy and communication methods, among other innovations. As a result, it was noticed that there was some innovation practices not only on products but also in communication service and innovation policies at the ITS, useful in expediting the several processes and work routines as well as bringing inumerous benefits, such as the simplification of administration procedure, cost savings, capacity of providing services for more customers, thereby facilitating the customers access to the informations, the effects of which was positives.