O processo de liderança em organizações que adotaram o modelo de excelência da gestão (MEG): um estudo multicasos na cidade de João Pessoa/PB

Abstract

Leadership is the ability to influence a group to achieve organizational goals. This paper focused mainly on two types of leadership, the transactional and the transformational. Transactional leadership involves a process of exchange between leaders and leaders, through rewards. While in transformational leadership, leaders collaborate with leaders to identify the precise change, guiding them, and are able to inspire and encourage people to do their best to achieve the goals of the organization as a whole. In the pursuit of management excellence, organizations use the management improvement program, which are models capable of maximizing results and promoting practices that facilitate the process of transformational leadership, which is seen as a foundation. The most widely used model is the Management Excellence Model (MEG), which is capable of analyzing the degree of management maturity, based on a score of management processes and organizational results, the model belonging to the National Quality Foundation ( FNQ). This study aims to analyze the leadership process in two organizations of distinct branches in the city of João Pessoa that adopted the MEG. The data were obtained through qualitative research, using a semi - structured interview for data collection in two distinct organizations of the city of. In order to analyze the data, the content analysis technique was used to interpret the phenomenon and analyze the interviewees' discourses. The results showed that one of the companies presented traits of both transactional and transformational leadership, while the other presented only transformational leadership, and that the MEG assists managers in the exercise of leadership and analysis of organizational performance.