Inovação no setor público: o caso da prefeitura universitária da UFPB

Abstract

Innovation has been a subject much addressed in recent studies, being applied to the public sector, its function is the effectiveness in the provision of services considered essential for citizens. The present study has as general objective to analyze the procedures of innovation in the public sector. It aims to present relevant concepts of innovation in public administration and methods of innovation. The methodology used was the bibliographic review and the case study carried out at the UFPB City Hall. The data collection was done through a questionnaire and interview, both carried out in the office, in the administrative secretariat and in the accounting of the organization, in order to obtain knowledge of the managers' perceptions on several points of the implementation of innovation processes. The data analyzes used were: qualitative for the interview and descriptive for the questionnaire. In the qualitative analysis, the MAXQDA software was used. It is verified the implementation of the processes of innovation in the structure and functioning of buildings, in the software used by the accounting sector and in some processes implemented by the administrative secretary through their perception. The research concluded that the innovation processes were partially implemented.