Proposta de Sistematização dos Processos de Monitoramento e Tratamento de Não Conformidades de uma Gráfica de Médio Porte

Abstract

With the current high competitiveness in the current market, for a company to be successful and to remain in the market, it is necessary to have a capacity to deliver results and establish a quality standard to attract and retain their customers. With this objective, this work sought to present solutions to optimize the processes to improve the quality of the products of a medium-sized graphic, through the tools and methods of quality management, and the standards established by NBR ISO 9001. For this purpose, carried out an applied research with the purpose of presenting solutions to concrete problems, and with a theoretical basis based on bibliography of several authors, that approach concepts related to quality, quality management, standardization of processes, and quality management tools. The study evidenced failures in the quality monitoring process, and a large number of nonconformities in the graph in the first half of 2018, generating high financial costs due to rework and waste. It was also verified the non-effectiveness in the treatment of nonconformities, since only corrections were made to eliminate the anomaly, and not corrective actions with the objective of eliminating the cause of the same. Finally, the results were satisfactory, since with the use of the tools and methodologies of the quality management and the requirements established by ISO 9001, it was possible to suggest improvements in the processes of quality monitoring and nonconformity treatment.