Estudo comparativo sobre as metodologias do modelo de excelência em gestão e da organização nacional da saúde por meio de um estudo de caso

Abstract

T Corporations have been increasing their competitive advantages and looking for new tools and methodologies to keep their business up to date. Quality management emerged from the necessity of industries to manage its own processes to increase quality and decrease costs. Due to highly competitive market, companies needed to change their ways to improve their performance, so they created normative models to help the implementation of good managerial practices. MEG (Management excellence model) is the national guide to good managerial practices and for the last 26 years has been made significant contributions to keep Brazilian organizations competitive, awarding them prizes for excellence. At the same time some market segments such as the health sector, created its own methodologies and guides to absorb those concepts of good practices, and to identify and ensure the sector was keeping up with these standards, ONA (National Accreditation Organization) was created. This study uses a framework, based on comparative analysis applied to a case study to compare methodologies. Based on the results it was possible to identify three major elements that represent ONA standards. The study is supported by the MEG evaluation on Alpha Hospital