Percepção da qualidade na utilização do Internet Banking dos bancos públicos do Brasil

Abstract

That technological article seeks to demonstrate, effectively, the perception of quality by the banking customers of the official public institutions of the Federal Government. For this, a questionnaire had been elaboratedso that the respondents could express their satisfaction, or absence of it, in the use of the internet banking of the public banks. It was perceived, trough the analysis of the results that constructs as entertainment have a great perception of quality, regarding the use of these virtual applications. On the other hand, there are some bottlenecks that need to be circumvented in order to enhance the experience of financial sector clients in the public sector.