Os resultados da implantação de um sistema de gestão da qualidade em uma indústria de bebidas

Abstract

This Monographic Report describes in a qualitative and quantitative way the implementation of a Quality Management System in a beverage industry belonging to a large group of companies operating in Brazil with the objective of optimizing its operations, increasing its efficiency and achieving an ISO 9001 certification. version 2015 to meet the requirements for the acquisition of a multinational water portfolio, becoming the 2nd largest producer and distributor of beverages in Latin America. Through the observation process and the use of quality tools, bottlenecks were identified and, with the help of company employees, the author of this report developed and applied strategies to minimize the impacts caused by mapped bottlenecks, increase the production rate with reduction of accidents with or without lost time through factory safety policies, improve sales and logistics performance so that their performance was equal to the other factories of this group of companies in Brazil. At the end of this Report, not only all conditions were met, but the factory received an ISO 9001 certification in the 2015 version, ranking 2nd in Latin America in beverage distribution production. This has created new jobs and income, thus moving the local economy and proving once and for all that through study, effort and a zero tolerance policy for error, the results not only come as they become sustainable.