A implementação de um sistema integrado empresarial (ERP): um estudo de caso em uma empresa gráfica na cidade de João Pessoa

Abstract

The ERP System has grown over the last few years, bringing innovations, improvements and adaptations with new trends in information technology and companies that need adaptation. Through enterprise resource planning (ERP) systems, records now have real-time integration of a single database, or contribute to management that is more efficient. The general objective of this research was to analyze the difficulties faced during the implementation of an ERP in a large printing company in the city of João Pessoa. In the data collection, a questionnaire was applied and after this was conducted after a semi-structured interview with the directors, suppliers and users to such departments: commercial, accounting, tax, IT, warehouse, accounts payable, HR / PD and financial. The results indicate that the biggest difficulty faced during the implementation period is the time and the service focused to feed the new system.