Os desafios da gestão de recursos humanos: um estudo em um hotel de João Pessoa/PB à luz da perspectiva de Bohlander, Snell e Sherman.

Abstract

Human resource management or people management is a set of skills, methods and practices that aim at the development of a company's human capital, as well as the better management of behaviors and the use of the different talents found in its employees. Having the sensitivity to manage people is an arduous mission that requires a lot of commitment and determination, since there are several challenges that human resources management faces, and it is precisely on these challenges that the objective of the work originated, to point out the challenges of Human Resources Management. Human Resources, from the perspective of the authors, Bohlander, Sherman and Snell. For that, among the methodological procedures, a technical visit to the site, where an interview was applied with the person in charge of the hotel's HR sector, in which the results were analyzed qualitatively. Among the results, we identified the use of strategies such as innovation, quality of services provided, use of technology in favor of the hotel and training for its employees, in order to value and technically train them.