Estudo do uso e do usuário no arquivo do centro administrativo da Prefeitura Municipal de Pedras de Fogo

Abstract

User studies is a vital tool to archival practices development. This way, aims to know the Administrative center Archive of Prefeitura Municipal de Pedras de Fogo – PB users and your searches for information. About the methodologies procedures, it is a case study, whit a quanti-qualitative approach. A field research was realized, and the data collect tool was a questionnaire composed by open and multiple-choice questions. The data analysis was based in Bardin’s Content analysis. The results turn’s possible compose the following characteristics about Archive users: people of female gender in majority with age between 46 at 59 years and superior graduation. In relation at organization work, the Archive user’s demands and their information uses, turns around of external users. These requests are associated at several documentary typologies (paychecks, payrolls, functional folders and archives). It was found a good level in users’ satisfaction. Thus, it is concluded that the Administrative Center of Prefeitura Municipal de Pedras de Fogo – PB archives is a singular location, whit a precious collection, that can be used by distinct sectors, like public administration, general population or administrative servers and lives up every possible investment. Besides that, it must keep render good services to local community and face the challenges that arises, aiming to providing good attendance to it users demands.