A influência da avaliação de desempenho na motivação dos servidores técnico-administrativos da Universidade Federal da Paraíba

Abstract

The public personnel is still plagued by the stereotype of inefficiency and morosity in their services to the society. The culture of paternalism, patronage and the jeitinho, so deeply funded in the Brazilian public service even since the colonial period, are still present in the current context, being the technical-administrative employees included in this group of public agents. Aiming to diminish these practices, the performance appraisal was implanted amongst the technical-administrative employees of Universidade Federal da Paraíba (UFPB), legally based by the University Council resolution nº 17/2007. Therefore, it was made necessary an analysis regarding the influence of the performance appraisal process in the work-related motivation of UFPB’s technical administrative employees, for the optimization of this process aiming at its utilization for the performance management. This study has an exploratory nature and qualitative methodology. The data collection was made with the use of semi-structured interviews, utilizing the analysis of content for the collected data’s analysis. It has been found that the performance appraisal process does have an influence on public employees motivation. The main obstacles found for the performance management in UFPB consist in the unreliability of the data gathered and the lack of sensibility from the public employees towards the importance of the performance appraisal process. There have been identified possible improvement areas such as the system by which the employee receives a feedback after the availability of his performance appraisal’s results, the employees’ awareness regarding the performance appraisal process’ importance and the lack of acknowledgment/prize to the best employees. This study suggests that other researches are made concerning a comparison between the perception of employees near retirement as opposed to those in approbatory stage, regarding aspects such as motivation, career perspective, organizational culture.