Adaptação de um protocolo de más notícias para a medicina veterinária

Abstract

During their careers, most of the veterinary doctors are constantly exposed to situations where they would have to give notices that will change the pacient future perspective. The ability to communicate is an important issue when the approach between the tutor and the veterinary doctor is necessary. How the approach is done will affect the way to deal with the situation. The purpose/objective of this research was to analyze the bad news communication effectiveness from the veterinary doctors and tutors perspective by the usage of questionnaire forms. According to responses obtained, 42% of tutors think that the way the bad news was given was inappropriate, 55% pointed that the lack of attention and empathy from the veterinary doctor was the factor that most contributed to the dissatisfaction of the communication. According to the veterinary doctor's answers, 94% didn't know the bad news protocols and 79% say that they feel the need of an adaptation for bad news protocol for veterinary medicine. Thereby/So, an adaptation of one bad news protocol for veterinary medicine based on SPIKES protocol was made. The protocol was described as having the focus on animal tutor, addressing the needs realized through the questionnaire forms. The adapted protocol suggested here has the objective/purpose to give support to the professional, to the tutor and consequently to the animal, in addition to help the veterinary doctor to act throughout the communication, while dealing with his feelings and with the tutor feelings as well.