Panorama dos resultados obtidos após certificação do PBQP-H ní vel A por empresas construtoras na cidade de João Pessoa/PB

Abstract

The decline in construction activity, a sector that once stood out, occupying high posi tions regarding its contribution to the economy of the country, instilled in uncertainties the decisive process of construction companies that aimed the resumption of their growth. In this context, certification emerges as a way capable of ensuring constructions quality and provid ing benefits to companies that adopt it. Nowadays, the main financing institutions require that the construction companies that seek financing have quality certification. In addition, it is known that financial and intellectual investments are necessary to implant and certify for quality. This research aims to outline a perspective of the burden and bonuses obtained by companies that have chosen to be certified by PBQP-H at level A in the city of João Pessoa. Thus, we started with a bibliographical review, exploring the evolution of the concept of qual ity from the 1950’s to the present day, followed by an explanation of ISO norms and PBQP H. At the end of the review, the benefits and obstacles of quality certification were explored. The core of the research is the application of a questionnaire, answered by representatives of certificated construction companies that operate in the city of João Pessoa, Paraíba. Through out the questionnaire, it was possible to characterize these companies and to analyze qualita tively - it was answered from 1 to 5 according to the degree of importance of the point - the main reasons that led them to seek certification, as well as the main benefits deriving from the certification, The difficulties during its implantation and the main costs for the certification in order to obtaining some conclusions from these companies about making sure. Finally, from the analysis of the results obtained, it was observed that the bonus of the certification were outstanding compared to the companies analyzed in the city of João Pessoa / PB.