A interface entre a memória organizacional e a gestão do conhecimento: observações no arquivo do SEBRAE-PB

Abstract

It aims to know the interface between Organizational Memory and Knowledge Management baseding on the theoretical foundations and on the comments in the archive in the Supporting Service for Micro and small businesses in the State of Paraíba – Sebrae/PB. Methodologically, the research is characterized as bibliographic and field, exploratory character descriptive, with qualyquantitative approach. Was adopted the technique of participant observation with field journaleds notesing at the, which serveding as istrument for data collection in the archive of the insitituition searched. The results regarding the useing of the documents by species and their documentary typology, your decision making functions, the contributions of the archive and the behavior of the subjects allow to the conclusion that the organizational memory contributes to process of creating knowledge. To keep the alive organizational memory is necessary adoption of Knowledge Management politcs.