Estudo de usuário de arquivo: contribuições para construção de produtos e serviços arquivísticos

Abstract

The research aims to analyze how the study of users can contribute to the construction of archival products and services. It discusses conceptual aspects about archival products and services, as well as discusses the study of users as an ally in their construction. It includes an exploratory and descriptive case study carried out in the General Archive of Paraíba Previdência-PBPREV. It is characterized as a bibliographical research and field research, quantitative-qualitative and applied nature. As a tool for data collection, a structured interview and questionnaire was used, which were applied to the General Archive manager and to a sample of 10% of Pbprev's servers, considered internal users. The research allowed data collection and content analysis to delineate the users' profile, the information needs and the satisfaction of the same regarding the archival products and services. We note that internal users of the PBPREV General Archive do not have clear definitions of archival products and services and thus have not been able to identify and suggest examples of such. We consider after this study the importance of the awareness of file managers regarding the study of users as a source of fundamental information for the creation of archival products and services.