Acesso à informação no serviço público: uma análise a partir do atendimento da sub coordenação de registro de diplomas da UFPB.

Abstract

Considering that the Sub-coordination of Diploma Registration should take actions to improve its information flux and to attend the graduates that look for information about their diploma process, it is a research about the access to information in public service, by making an analysis of customer service in order to identify which elements referent to access to information should be considered to improve the customer service in the sector. The research has qualitative approach and it is characterized as descriptive and exploratory. In its development, it was necessary to characterize the elements of access to information that may offer a better public attendance in the sense of proposing actions that may improve the service for graduates of the Federal University of Paraíba. The satisfaction level of undergraduates in relation to the customer service at the Sub-coordination of Diploma Registration is demonstrated by means of graphic. From the analysis of results, it was possible to conclude that the SIGAA is an important tool which can be used to streamline the service for graduates and undergraduates of the Federal University of Paraíba.