Percepção dos usuários sobre a implementação de um sistema de TI: aplicação no Setor de Suprimentos da CAGEPA-PB

Abstract

The implementation of an information technology system is, currently, one of the most important inclusions and adaptations in a company or public organization, due to the need that they and their sectors have to update themselves in the new versions and ways of working and, thus, continue to deliver their services efficiently. In a purchasing sector it is no different, because the more effective an organization is in managing its resources, the better it is to maximize its results, especially in the public sector, which always seeks to seek and balance efficiency and equity. This is the case, for example, of CAGEPA, the company responsible for bringing water and basic sanitation to the population of Paraíba. At CAGEPA, this intercession between IT and procurement processes brings benefits such as assertiveness, minimization of possible errors, time optimization and efficiency in the delivery of materials, goods, services and engineering services. In order to improve its delivery, a system called PBdoc was implemented in 2020, responsible for creating processes, including official documents and processing. Thus, with the main objective of demonstrating the need for the public service to update itself regarding information technologies the present work carried out a case study seeking to analyze, from the point of view of the servers that work in the supply sector, the changes after the PBdoc. To this end, an online questionnaire was applied, verifying that, in fact, there were improvements in the procedures to finalize the requested purchases, generating in the delivery of the sector, being necessary, however, more improvements so that the results evolve each time. more and more.