COMÉRCIO ELETRÔNICO NO CENÁRIO PANDÊMICO: A CONFIABILIDADE NA APLICAÇÃO MATERIAL DO CÓDIGO DE DEFESA DO CONSUMIDOR

Abstract

The purpose of study is to portray the applicability of consumer law in the pandemic scenario in virtual consumer relations. Due to an enormous increase in virtual stores, there has been an exponential growth in abusive practices carried out electronically. The Covid-19 pandemic originated in China in late 2019 and arrived in Brazil in mid March 2020. It brought with it enormous concern for the global economy, as the lockdown caused many companies to have no income for their maintenance. It was in this scenario that e-commerce developed rapidly. Therefore, the analysis of the pandemic context in relation to consumer relations and the existing abusive practices in this environment is evidently important. The paper will present basic concepts of consumer law and its guarantees, the scenario of e-commerce during the pandemic with doctrinal research, as well as data collection and an analysis of the applicable legislation in virtual consumer relations. Regarding the nature of the study, the research will be exploratory and explanatory since the paper presents the description of concepts and explanation of foundations through analysis, classification, and interpretation of observed and portrayed phenomena. Additionally, we will have a qualitative study with the presentation of data and research.