Implementação de uma política de gestão documental no SEBRAE Paraíba: um relato de experiência

Abstract

His article presents the experience report regarding the implementation of the Document Management Policy (GD) at Sebrae Paraíba (SEBRAE/PB), with application started in 2019. It highlights the main archival instruments developed to contribute to the retrieval of information and, with that, , aim to promote the efficiency of business processes and decision making. In addition, it cooperates with the preservation of Institutional Memory from the perspectives of identity, history and evidence. In a qualitative approach, the study is categorized in terms of purposes as exploratory and descriptive. Regarding the means, it uses the literature review, documental research and participant observation. Data collection considers the participant observation of practices in the context of DG based on the diagnosis and experience of the manager responsible with recording essential information for the understanding and exposure of the services performed. The result presents the evolution of practices with the application of archival instruments from diagnosis to control of access and use of documentation. It concludes with the knowledge about the effectiveness of the DG Policy and the principle of the production of the born digital document and digitization of the existing physical collection, based on the guidelines and laws in force in the area. The focus is on the digital preservation of the document in a dignified and authentic way. And, finally, the process meets the Sustainable Development Goals (SDGs) - with which Sebrae works in the social and environmental spheres, especially when the actions of the DG Policy foresee the goal for 2024 to eliminate paper printing with the “Paper Zero” action.