Estudo de usuário em um laboratório de patologia celular

Abstract

Information in health is considered as a fundamental resource to ensure the welfare of society, so much that the Human Development Index (HDI) is used to reach evaluable results of life. In the area of cellular pathology, an area of extreme importance for oncological treatments, the advances of Technology in the area of information in health has been becoming more and more accessible the way the patient can obtain an exam result, by means of a simple computer screen or a smartphone. It is an exploratory and descriptive research with quantitative and qualitative approach, whose objective is to investigate the demands, access and use of information in a Laboratory of Cellular Pathology in João Pessoa, Paraíba. The adopted methodology includes a bibliographic survey and a field research. The data collection was done by means of questionnaires applied with collaborators and patients of the laboratory, which were identified as internal and external users, respectively. The data analysis appointed the following profile of internal users: female, age group from 20 to 30 years, highs chool, receptionist, working in the laboratory reception since 2016, uses computer in their function and no training to work in the laboratory information system. In relation to external users, there are the following data: female, age group from 31 to 50 years, high school, living in João Pessoa and uses health insurance or the Health Unique System of Brazil. It was found that most of internal users need training to use the laboratory information system. In relation to the external users, they need guidance to use the system. It is noted that the focus on the difficulties of both users is concentrated in the mentioned system. Therefore, it is concluded that technology cannot configure itself as a barrier, an obstacle to the system, but it should constitute in a facilitator for information access.