Estudo dos gêneros textuais escritos da esfera secretarial

Abstract

With such modernity and accessibility it is easy to find models of any document on the Internet, but we take a risk of not using the right form for the genre that we seek, because not all models are reliable. Thusthe Secretariat professionals would ideally providetheir own document, based on reliable sources which guidedthem in their writing. From this findingwe became interested in verifying the performance of these professionals concerning the writing of the text genres in the secretarial scope. Thus, we performed a study based on exploratory and bibliographical research on authors such as Oliveira (2004); Medeiros (2005); Bakhtin (2011); Marcuschi (2008); Nascimento (2013); Gasparini (2014); among others that deal with writing and textual/genres; and then a descriptive research through the application of a questionnaire withExecutive Secretaries and Administrative Assistants of public and private companies. The results of the descriptive research showed that there is a variation regarding the difficulties in writing documents, but all of them are aware of the genres in the communicative sphere in which they operate; and although they know properly what genre they must use, they still find it necessary to consult manuals, especially the Internet, to ask questions regarding the writing and document organization.