Modelagem de processos de negócio: estudo em uma empresa do setor de bares e restaurantes

Abstract

In an increasingly competitive organizational context, the construction of a business process modeling presents itself as a fundamental tool for representing a company's operations in order to ensure greater control, avoid rework and reduce possible existing bottlenecks. Therefore, the general objective of this work is to analyze the organizational processes of a company in the bar and restaurant sector in light of business process modeling. The theoretical framework discussed process management, process mapping and modeling and the Business Process Model and Notation (BPMN). The methodology used consisted of a qualitative approach, characterized by its exploratory-descriptive nature. The collection technique used was an interview with the organization's manager, in addition to non-participant observation. The results point to the existence of business processes identified by customer service, production