Cultura digital na administração pública : o trabalho remoto e as novas competências para procedimentos de negociações e compras do IFPB João Pessoa

Abstract

Public organizations, in times of cybeculture, need to update themselves at all levels and activities and this is achieved through information management and the structuring of a learning organization, through existing and applicable models of digital and information competence. The Federal Institute of Education, Science and Technology of Paraíba – IFPB, plays a strategic importance in the regions where it has a campus, from the coast to the backlands of the state, since in addition to offering courses that promote professional, technological and humanistic development, it develops projects capable of transforming a society. Due to the relevance of the services offered, it is necessary to maintain good management of the Institute's hiring procedures, as their effectiveness will guarantee the continuity of the services provided and serve as parameters for planning future hiring. The public procurement manager is the person responsible for the procedural instruction of contracts, facing numerous challenges in their activities and seeking to adapt to the new form of remote work. From this perspective, this study aims to understand how remote work and the new skills necessary for IFPB's negotiation and purchasing procedures, in times of digital culture in Public Administration, have changed the professional and organizational procedure, forcing them to learn new things. To this end, the topic addressed is contextualized based on theories on knowledge management, information competence and learning organizations, in addition to the legislation applicable to public procurement procedures. The methodology proposed for this study, in terms of means, will be bibliographic and field. As for the purposes, the research has an exploratory and descriptive nature, using a case study. Data collection was carried out through a questionnaire, applied to the group of IFPB purchasing and bidding managers. From a qualitative-quantitative analysis, the data were analyzed according to the Servqual method. The research results highlighted the need for knowledge, information and technology in the purchasing process and the bottlenecks highlighted served as an alert to the need for a model or manual of procedures for the informational management of public purchases for the IFPB and this proposition is present in this work as the product delivered to the institute. The main conclusions are that the public purchasing manager who works at IFPB is a proactive, dynamic and competent professional, who, being continuously trained and having security and support in his activities, will be able to further develop his information competence, not he will no longer be just a user of information, but a knowledge professional. We suggest that future studies can work on a specific model of information competence for public procurement managers, that the manual be used and disseminated throughout the Institution and that research be carried out that can evaluate the perception of managers before and after using the manual and the standardization of procedures.