Mapeamento de processos administrativos para efetividade da Gestão da Informação e do Conhecimento na construção civil

Abstract

The current business landscape demands that organizations understand and optimize their processes to achieve operational efficiency and make informed decisions based on accurate and up-to-date information and knowledge. The objective is to analyze the process flows originating from departments within the Torreão Villarim construction company in João Pessoa, Paraíba, to achieve efficiency/effectiveness in information and knowledge management. Methodologically, this study is characterized as exploratory and descriptive, with a qualitative, documentary, and field approach. It adopts action research as a method, encompassing diagnosis, needs identification, and proposing solutions within the administrative, financial, and procurement departments of the construction company, using interview scripts in meetings, document review, and BPMN Process Mapping to identify gaps and non-conformities in workflow, leading to the creation of Standard Operating Procedures (SOP) to enhance the selected processes. The Bizagi Modeler tool is used to present the flowcharts, aiming for continuous improvement, operational efficiency, and standardization in procedures. The results, based on the identification of difficulties and needs for process mapping, reveal a lack of process visibility and understanding, inefficiency, waste, operational unproductiveness, and poor communication, potentially leading to gaps in the effectiveness of information and knowledge management. The implementation of SOPs and the conducted mapping allowed for the identification of improvements and efficiency optimization. Recommendations highlight the gradual implementation of SOPs, continuous monitoring, investment in technology, a culture of knowledge management, metric tracking, innovation encouragement, and process updates. It underscores the importance of effective information and knowledge management strategies to optimize operations in a constantly evolving business environment, as demonstrated in Torreão Villarim Construction Company.