Impacto da pandemia na adoção de novas tecnologias para aprimorar a gestão pública: um estudo de caso na SUPLAN/PB

Abstract

This article presents the results of a study that identifies and observes how the Covid-19 pandemic impacts the public services and influences the implementation of new technologies applied in a new way in which hybrid work is carried out, or exclusively remotely. The observation of the results of this case study that aim to understand the degree of satisfaction on actions and uses at the implementation processes levels that do not require any action (or no) in response to pandemic and new environment of social isolation, especially on work places, the research objectives, based on interviews and on-line questions: i) it is a significant time in the work environment, present and remote; ii) it is a real adequacy and training of managers, and if this modernization effort, as a result of the pandemic times, it had a real positive impact on improving operational efficiency. As a general result, obtained from those participating in the study, the end processes executed by SUPLAN - Planning Superintendence of the State Government of Paraíba (object of the design) during and after the pandemic became more efficient caused by the implementation of new technologies applied to respective support processes. Limitations of the design and recommendations for future projects are presented at the end.