Desenvolvimento de um FAQ interativo

Abstract

The motivation for an interactive question-and-answer system utilizing the BERT model (Bidirectional Encoder Representations from Transformers) stems from the need to address the limitations of traditional FAQs, which are static and voluminous. They are static because they do not cater to the individual needs of the user and voluminous as they attempt to cover a wide variety of topics in a single document, aiming to meet the needs of various users. The proposed system offers contextualized responses to a user of the model by leveraging the context of the FAQ to enhance the accuracy and relevance of the answers provided to users. The utilized FAQs contain questions, answers, and contexts, with questions and answers being related to the context. The results achieved include the im plementation of an interactive chat based on the contexts of the FAQs that feed the model. This model is evaluated for its ability to respond to user-posed questions whose answers are contained within the FAQ contexts. This system provides a flexible and efficient solution for accessing information through FAQs, offering an enhanced user experience.