Desenvolvimento de uma Plataforma que Auxilia o Atendimento Personalizado na Saúde

Abstract

The increasing demand for more personalized healthcare has driven the development of new platforms aimed at centralizing information and enhancing interaction between patients and healthcare professionals. In this study, we analyze a healthcare service platform designed to personalize patient care. By integrating technologies such as Twilio Flex, PostgreSQL, and React.js with Redux, the platform offers an effective approach to aggregating important patient information, allowing for a more precise response. Access is provided via WhatsApp or phone call, with interactions handled by the healthcare team. The evaluation of the platform considers its usability, component integration, and ability to provide quick and contextualized responses. The results underscore the importance of a personalized approach to patient care, highlighting the positive impact of the platform developed for Ana Health.