Desigualdade digital: efeitos da exclusão digital no acesso aos serviços da plataforma GOV.BR

Abstract

Considering the relevance of the digitalization of public services for the modernization of the State and citizens' access to government rights and services, this study addresses the main challenges faced by those in situations of digital inequality when using the Gov.br platform. To this end, the general objective of the work was to analyze the effects of digital inequality on access and use of services offered by the Gov.br platform, proposing strategies that can reduce these impacts and promote digital inclusion. And evaluate how digital inequality affects citizens’ ability to access and use the Gov.br platform. Basic research was carried out, with a qualitative and descriptive approach. 15 workers linked to solidarity economy groups participated. The data collection instrument used a semi-structured questionnaire. In view of this, it was found that the lack of quality internet connection, suitable devices and the lack of digital knowledge on how to use the Gov.br platform generate significant impacts for users who are unfamiliar with digitalization.