Abordagem ágil BPMN design sprint para melhoria da qualidade de processos organizacionais: aplicação na gestão de pagamentos de fornecedores

Abstract

The globalization of the labor market intensifies competitiveness in the organizational environment, highlighting the urgency to improve companies' internal processes. In this context, the growing demand for efficiency, coupled with the need for rapid adaptation to continuous market transformations, underscores the relevance of strategies that not only optimize but also innovate operational flows. Agile methodologies emerge as an effective solution for companies to quickly adjust to market dynamics, promoting greater flexibility and efficiency in project management. However, agile methodologies are little explored in the literature in the context of improving administrative processes, especially in environments that demand a more formal and standardized structure. Thus, this work proposes to develop an agile approach focused on improving the quality of administrative processes, aiming to fill a significant gap in the literature by applying agile methodologies, traditionally associated with software development, to administrative processes where the need for standardization is more frequent and the application of agile approaches is still limited. The methodology employed combined: literature review, development of a hybrid methodology (BPMN Design Sprint), and its practical application in a payment management process, followed by qualitative analysis of the results. The application of the developed BPMN Design Sprint methodology proved effective, as it not only increased the efficiency of the studied process but also improved communication and standardization, reducing rework in just 14 days. Furthermore, the research contributes a critical analysis of the developed methodology, seeking to present practical and theoretical insights on the possibility of integrating agile methodologies with classic tools and methods.