Inovação, modernização e transformação digital na gestão pública: percepções dos gestores no estado da Paraíba

Abstract

Within the scope of the debate on innovation, modernization and digital transformation of public management, this research aimed to analyze the perception of public managers of the Executive Secretariat for Modernization and Digital Transformation (SEMTD) on the impacts of information and communication technologies of the state government in Paraíba. In addition, it seeks to identify the perception of managers about the usability and accessibility of digital platforms, as well as the social and economic impacts of digital transformations, including the use of artificial intelligence and the main barriers and challenges faced in the implementation of ICTs. To meet the proposed objectives, a qualitative-quantitative methodology was adopted that included a bibliographic and exploratory review on the topic. The search was carried out through the Google Scholar database. The second stage consisted of applying a questionnaire directed to public servants of the SEMTD of the state of Paraíba. The results indicate that, among the main benefits of innovation and modernization, the increased efficiency and the expansion of access to public services stand out. However, it is clear that technological advances are impacted by socioeconomic, cultural, and political transformations. For managers, the main barrier to the consolidation of digital transformation is organizational culture. Despite significant advances, public management in Paraíba faces significant challenges, such as resistance to change, limitations in specific regulations, and difficulties related to accessibility and scarcity of resources. Finally, the research highlights the importance of adaptation by the public authorities, investment in technological infrastructure, ongoing training of civil servants, creation of regulations, and establishment of strategic guidelines, as essential actions for the state public sector to keep up with technological developments and effectively contribute to socioeconomic development.