Acessibilidade dos serviços digitais do DETRAN-PB para população rural do vale do Mamanguape-PB

Abstract

This study analyzed the perception of the rural population regarding access to and use of Detran-PB's digital services. The theoretical basis opens a discussion on digital inclusion, digital literacy, and digital government. The methodology used a qualitative exploratory approach. The research showed that, despite advances in the digitalization of public services, a large part of the rural residents who participated in this study still find it difficult to use them individually, which forces them to seek help from third parties or resort to face-to-face service. In general, it was found that when accessing Detran-PB's digital services, they experienced difficulties due to the lack of digital literacy and limited access to technological devices, which are characterized as some of the main challenges faced. It is hoped that this study will stimulate new reflections and initiatives that favor digital accessibility, ensuring that the modernization of public services is, in fact, an advance for the entire population.