Proposta para plano de gerenciamento da qualidade em uma empresa de construção civil da cidade de João Pessoa

Abstract

Quality management in civil construction has become increasingly crucial to ensure the delivery of high-quality projects, on time and within budget. As highlighted by Juran (1992), "quality does not happen by chance; it is planned", emphasizing the importance of a systematic management process to ensure the desired standards. With the increase in competition in the civil construction market, quality tools have emerged to differentiate the quality standards assigned to projects. The PBQP-H (Brazilian Habitat Quality and Productivity Program) was created with the aim of proving that companies follow rigorous quality standards and are qualified to participate in social programs, such as public works bids. The Program is structured by the norms of the ISO 9001 family and operated by the Conformity Assessment System for Services and Works (SiAC). However, interest in joining this program is still not widespread in the sector. This work aimed to evaluate and diagnose the situation of the quality management system of a high-end construction company in the city of João Pessoa, and with the results, develop a quality management plan to be used in the construction company. The methodology employed proceeded through a bibliographic review on the subject and application of diagnosis based on normative references. The research guides the implementation of a Quality Management System that will bring benefits in the operational control of services and materials, ensuring the desired quality standards.