As diferentes gerações no setor público: desafios e estratégias nas relações de trabalho

Abstract

This theoretical essay analyzes the phenomenon of the coexistence of multiple generations in the Brazilian public service, identifying the characteristics of the Baby Boomer, Generation X, Y (Millennials), and Z cohorts. Based on a qualitative, exploratory bibliographic research that promotes a dialogue between classic and contemporary authors, the main points of friction arising from the generational clash are discussed. The analysis delves into three critical axes: organizational culture, knowledge transfer, and efficiency in service delivery. The investigation concludes that the generational conflict personifies the clash between the bureaucratic paradigm, valued by the more experienced generations, and the managerial paradigm, driven by the younger ones. In response to these challenges, strategies and best practices in people management, such as bidirectional mentorship and the modernization of development plans, are presented and discussed, aiming to mitigate conflicts, enhance collaboration, and promote the modernization of public administration, transforming age diversity into a strategic asset.