O Papel da capacitação na transformação digital do setor público: um estudo de caso da Rede PB Digital na Paraíba

Abstract

This study analyzes the role of training in the digital transformation of the public sector, focusing on the case of the Rede PB Digital in Paraíba, with the objective of understanding the extent to which the training offered has disseminated innovative practices among public servants. The research, qualitative in nature, used a questionnaire answered by six public servants, and the analysis followed the four levels of Kirkpatrick's evaluation model. The results indicate a positive reaction from the participants, who considered the training relevant and immediately applicable. It was found that the learning was applied to the improvement of processes and citizen services, with the servants acting as multipliers of knowledge within their teams. As a result, initial organizational changes were observed, such as greater agility and transparency, despite barriers like resistance to change. It is concluded that the training provided by Rede PB Digital is a strategic driver for digital maturity in the state, fostering changes in practices and organizational culture.