Ambidestria no setor público: o caso do Ministério Público do estado da Paraíba

Abstract

The objective of this research was to analyze how ambidexterity is undertaken in the Public Ministry of the State of Paraíba (MSPB). Specifically, the objective was to characterize the exploration and exploitation strategies, describe the antecedents of ambidexterity and propose an agenda of actions to be implemented in favor of ambidexterity in the MSPB. The methodological procedures involved a qualitative approach and the adoption of a case study strategy. Observations, document analysis and interviews were adopted as data collection techniques, which were analyzed through content analysis. With research results, a set of actions associated with exploration and exploitation and different ambidextrous behaviors for their development were evidenced, which are adherent to the characteristics of structural, contextual and sequential ambidexterity. Furthermore, it was possible to identify antecedents of an environmental, organizational and managerial nature, which act as constraints or barriers to ambidexterity. The findings indicated that ambidexterity occurs in the MSPB, although incipient. As a result, an agenda of actions was proposed so that ambidexterity fully takes place in the Institution, highlighting some important precedents for this purpose. It is concluded, therefore, that the results advance knowledge on the subject, insofar as empirical evidence of the dynamism of ambidexterity in the public context, in general, and in the Public Ministry, in particular, is presented, in addition to identifying the main antecedents and propositions of actions in favor of ambidexterity, in order to improve the quality of services to citizens.